Bendix Helps to Determine Customers' Brake Pad Requirements

Choosing the right Bendix brake pad to suit the driver’s driving style in meeting the customer’s product expectations and satisfaction.

Ask Five Questions to Determine Customers' Brake Pad Requirement

“Choosing the right Bendix brake pad to suit the driver’s driving style goes a long way in meeting the customer’s product expectations and ultimately customer satisfaction,” said Bendix Marketing Services Manager Ian Bott.

“With a large variety of Bendix brake pads designed to suit differing driving styles and vehicles, getting answers to the following questions makes it easy to determine which brake pad to use,” Ian commented. 

1. What factors are important to the driver?

The three main areas of importance are positive brake feel; brake noise and the amount of brake dust as each factor would influence the other to some degree. Low brake noise and good pedal feel could result in the brake pad generating more brake dust yet offering great brake feedback.

2. How does the driver use his/her vehicle?

It’s important to establish how the vehicle is being used. Does the driver spend time in stop-start traffic, long highway motoring or lots of enthusiastic driving? Establishing this would determine if the vehicle requires a high friction, high performance brake pad or a quite long lasting one for low speed multiple stops.

3. What vehicle are the brake pads being fitted to?

Vehicles are used in a wide variety of roles i.e. a delivery vehicle or taxi that carries passengers and goods and is stopping frequently would require a high friction, long lasting brake pad such as the Bendix Metal King.

4. Is the vehicle used for towing?

If so, check if the trailers used have brakes. Whether they are towing once a year or every day, it’s an important factor when picking brake pads.

5. Does the owner haul heavy loads regularly?

It goes without saying but a heavier vehicle would be more demanding on brakes. This is the case especially if the vehicle usually carries heavy loads. 

The answers to these questions would determine which Bendix brake pads would be suitable. 

For OEM replacement brake pads with better performance, less dust and noise, select the General CT or 4WD SUV for sedans, hatches, crossover for commercial vehicles and trucks that tow or carry heavy loads, Bendix recommends the Metal King brake pads. The Metal King is described as long lasting yet provides the tough, stable performance required for everyday towing or carrying loadss and SUVs.

For commercial vehicles, trucks and utes that tow or carry heavy loads, Bendix recommends the Metal King brake pads. The Metal King is described as long lasting yet provides the tough, stable performance required for everyday towing or carrying loads.

Finally, for customers who require high performance brake pads and are less concerned about dust, pick the Ultimate pads to satisfy their needs.

For more information on each of the Bendix brake pads visit www.bendix.com.my  

奔德士以五个问题确定客户对刹车片的需求

“正确选择适合消费者驾驶风格的奔德士刹车片，将有助于满足客户对产品的期待和提高满意度。 ”奔德士行销服务经理巴尔（Ian Bott）表示。

“只要回答下列的五道问题，你就能在奔德士为符合不同驾驶风格和汽车推出的多种刹车片里，选择出最适合你的刹车片。”他表示。

1 对驾驶人来说，有哪些重要的因素？

良好的刹车感觉、刹车噪音及刹车时灰尘的多寡是三大主要因素，而这每一个因素都 会在某些程度上相互影响。低刹车噪音和良好的踏板感觉，虽然会产生更多的刹车片灰尘，但却会带来更好的刹车效果。

2 驾驶人如何使用他/她的汽车？

知道驾驶人如何使用他们的汽车是重要的。驾驶人是否经常将时间花在走走停停的路上、行驶在漫长的高速公路或充满激情地驾驶？知道这些将有助于确定该车辆是否需要高摩擦、高性能的刹车片，或者是低速和多次停止的持久刹车片。

3该刹车片被安装在哪一种汽车上？

汽车的应用相当广泛，比如，一辆运送车如运载乘客的计程车和运送货物的车子，经常需要停下来，高摩擦的持久刹车片如奔德士金属王（Metal King）最为合适。

4 该车子是否用来拖拉支架？

如果是，检查一下该拖车有没有配备制动器。不管它们是每天或每年拖拉支架一次，这都是在选择刹车片时需要注意到的因素。

5车主是否经常拖运重载？

较重的车子对刹车片的要求更高是不言而喻的，尤其当该车辆经常需要拖运重载。

回答这些问题将可确定你适合何种奔德士刹车片。

在房车、掀背车、跨界车及休旅车的原装配备替换方面，选择General CT或4WD SUV，提供更好的性能，灰尘和噪音都较少。

至于经常要拖运重物的商用车，卡车及皮卡，奔德士建议采用金属王。金属王被宣称能够持久使用，为每天拖运重物的车子提供坚韧稳定的性能。

最后，对于那些要求高性能刹车片和不怎么在意灰尘的客户，不妨选择Ultimate刹车片。

浏览www.bendix.com.my， 以取得更多信息。