Choosing the right Bendix brake pad to suit the driver’s driving style in meeting the customer’s product expectations and satisfaction.
Ask Five Questions to Determine Customers’ Brake Pad Requirement
“Choosing the right Bendix brake pad to suit the driver’s driving style goes a long way in meeting the customer’s product expectations and ultimately customer satisfaction,” said Bendix Marketing Services Manager Ian Bott.
“With a large variety of Bendix brake pads designed to suit differing driving styles and vehicles, getting answers to the following questions makes it easy to determine which brake pad to use,” Ian commented.
1. What factors are important to the driver?
The three main areas of importance are positive brake feel; brake noise and the amount of brake dust as each factor would influence the other to some degree. Low brake noise and good pedal feel could result in the brake pad generating more brake dust yet offering great brake feedback.
2. How does the driver use his/her vehicle?
It’s important to establish how the vehicle is being used. Does the driver spend time in stop-start traffic, long highway motoring or lots of enthusiastic driving? Establishing this would determine if the vehicle requires a high friction, high performance brake pad or a quite long lasting one for low speed multiple stops.
3. What vehicle are the brake pads being fitted to?
Vehicles are used in a wide variety of roles i.e. a delivery vehicle or taxi that carries passengers and goods and is stopping frequently would require a high friction, long lasting brake pad such as the Bendix Metal King.
4. Is the vehicle used for towing?
If so, check if the trailers used have brakes. Whether they are towing once a year or every day, it’s an important factor when picking brake pads.
5. Does the owner haul heavy loads regularly?
It goes without saying but a heavier vehicle would be more demanding on brakes. This is the case especially if the vehicle usually carries heavy loads.
The answers to these questions would determine which Bendix brake pads would be suitable.
For OEM replacement brake pads with better performance, less dust and noise, select the General CT or 4WD SUV for sedans, hatches, crossover for commercial vehicles and trucks that tow or carry heavy loads, Bendix recommends the Metal King brake pads. The Metal King is described as long lasting yet provides the tough, stable performance required for everyday towing or carrying loadss and SUVs.
For commercial vehicles, trucks and utes that tow or carry heavy loads, Bendix recommends the Metal King brake pads. The Metal King is described as long lasting yet provides the tough, stable performance required for everyday towing or carrying loads.
Finally, for customers who require high performance brake pads and are less concerned about dust, pick the Ultimate pads to satisfy their needs.
For more information on each of the Bendix brake pads visit www.bendix.com.my
“正确选择适合消费者驾驶风格的奔德士刹车片，将有助于满足客户对产品的期待和提高满意度。 ”奔德士行销服务经理巴尔（Ian Bott）表示。
在房车、掀背车、跨界车及休旅车的原装配备替换方面，选择General CT或4WD SUV，提供更好的性能，灰尘和噪音都较少。