Mary has over 20 years experience as the editor of our Malaysian sister magazine, The Tyreman. Based in Kuala Lumpur, she writes articles for us on the Malaysian and other South East Asian markets.
Phone: (60) 3 7781 1323
Although online tyre sales are not expected to be the norm in Malaysia in the near future, many tyre players have invested in the e-commerce platform.
With more and more industries migrating from brick and mortar to online stores, the tyre industry has been stuck in the slow lane. Traditionally, the tyre industry has been dealer and distributor oriented with focus on personal touch, store location, servicing and repairs. Selling tyres online is far more complicated than selling groceries, apparel and even furniture online. It involves technical knowledge, skills, logistics as well as fitting, and consumers expect a seamless, end-to-end process, covering tyre selection, fitting, balancing and even alignment.
There are various digital marketing platforms, B2B (business to business), B2C (business to consumer) and O2O (online to offline), which aptly describe the online tyre selling business. O2O offers consumers a seamless end-to-end process for online tyre purchase.
Although online tyre sales are not expected to be the norm in the near future, especially in Malaysia, many tyre distributors and dealers have followed the footsteps of multiple tyre manufacturers that have taken the lead on the e-commerce platform. While some have already developed a footing in digital platforms, others are still at the initial stage of development. Even these sales channels might have powered the growth of some of the largest companies in other industries, but for the local tyre market, there is still a long way to go.....
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