The 4th edition of Shell Technovation focused on leveraging technology advances in the digital age to deliver next-generation products and services.
The 4th Edition of Shell Technovation 2019
Shell Malaysia showcased several next-generation lubricant solutions for its business-to-business (B2B) customers that incorporated artificial intelligence (AI) and wearable technology, among others, at the recent Shell Technovation 2019.
Shell Technovation is an annual gathering of more than 200 loyal corporate customers of industrial lubricants from the construction, mining and quarry industries.
The fourth edition of Shell Technovation featured a conference that focused on leveraging technology advances in the digital age to deliver next-generation products and services more efficiently and effectively.
Among the services presented was Shell LubeChat, the artificial intelligence (AI)-powered chatbot tool designed to give consumers and B2B lubricant customers easy, real-time access to product support, technical services and lubricants data. It is available in desktop and mobile versions and could be accessed 24/7.
Shell says its introduction of wearable technology allows its technical field personnel to conduct on-site equipment inspection and communicate in real-time with other Shell technical experts, not just in Malaysia but also other parts of the world, for accurate diagnosis and prompt resolution. This enables customers to receive Shell’s vast global technical knowledge, expertise and resources in an effective manner.
Shell Lubricants General Manager for Malaysia and Singapore Baljit Singh said the annual Shell Technovation reaffirmed the company’s belief in the power of partnerships with its customers.
“At Shell, we are constantly innovating to maintain technology leadership in lubricants. We aim to leverage the latest technology to create products and services that work to lower the total cost of ownership while delivering sustained and tangible value to businesses,” he said.
The event concluded with an appreciation dinner that acknowledged industry partners and customers who contributed to Shell’s position as the top lubricants supplier in the world for the last 12 consecutive years.
大马蚬壳展出新一代人工智慧及穿戴科技
大马蚬壳（Shell Malaysia）在日前举办的2019年壳牌科技展（Shell Technovation 2019）上为商对商（B2B）客户展出了几项结合人工智慧（AI）与穿戴科技的新一代润滑油解决方案。
一年一度的蚬壳科技展，汇合了超过200名来自建筑、矿业及采石业的工业润滑油忠诚企业客户。
在第四届蚬壳科技展期间有一场科技会议，聚焦在如何应用数码时代的科技进步，提供高效的新一代产品和服务。
这些服务包括人工智慧聊天机器人蚬壳LubeChat，为消费者和B2B 润滑油客户提供简单、即时获得的产品支援、科技服务以及润滑油资料。该应用程式兼备电脑及手机版，且全年无休提供服务。
蚬壳推出的穿戴科技，不仅能让技术考察人员实地检查设备，也可以让他们和其他世界各地的蚬壳技术专家即时沟通，精准诊断快速解决问题。这样一来，客户就能获得蚬壳庞大的全球专业技术支援和资源。
蚬壳润滑油大马及新加坡总经理巴尔吉特（Baljit Singh）指出，年度蚬壳牌科技展再一次确立了公司坚信与客户合作的力量。
他说：“蚬壳努力不懈地创新，以维持它在润滑油业里的科技领导地位。我们要充分应用最新科技，创造出能为企业提供可持续性和具体价值，又能降低整体成本的产品和服务。”
蚬壳以慰劳晚宴作为结束，表扬其工业界伙伴和客户为蚬壳的奉献与付出，是他们的努力让蚬壳能够连续12年成为全球顶尖的润滑油供应商。
