The priority of this new multi-function service centre is not for profit but mainly to introduce Wonder‘s range of products to the motoring public.
Regular Trainings at Wonder New Multi-Function Service Centre
Wonder Internation Sdn Bhd, the leading wheel alignment equipment manufacturer and distributor from Taiwan, introduced a new multi-function service centre at its headquarters in Bandar Bukit Puchong, Selangor recently.
The new multi-function service centre, which occupies a portion of the company’s current spacious showroom, is equipped with Sice tyre changer and balancer with Wonder W-A-009 wheel aligner. Currently, the centre provides tyre and lubricant change services. Selected products on sale are Westlake tyres and Caltex and Hi-Rev lubricants. Targeted at the neighbourhood area, the new multi-function centre requires appointments to be made and does not serve walk-in customers.
Managing Director Allen Hsu explained: “The priority of this multi-function service centre is not for profit but mainly to introduce our range of products to the motoring public so that consumers would know the features of Wonder’s equipment. This exercise also allows our technical team, who normally only deal with workshop owners, to interact directly with consumers to understand their needs and requirements. This would help us understand the challenges that our workshop owners are facing.”
Hsu added that the second purpose of this multi-function service centre was for the company to organise regular training for its local and overseas customers.
“We realised that some of our overseas customers lack basic proper wheel alignment know-how such as how to inflate tyres properly, check the chassis and apply the correct alignment techniques. This results in unfounded complaints that our equipment is not good but in fact they are not properly trained in providing good wheel alignment. After we provided them with the proper training, they were able to achieve good alignment results. Therefore, training and educating our customers are very important.”
Hsu shared that the company’s main focus for 2019 was to provide better customer experience so that customers would always remember it. As such, the company was on a recruitment drive to expand its sales, customer service and technical team.
The company recently launched a new wheel alignment machine W-A-009. This new and original unit design from Wonder is equipped with 6 cameras. All the cameras could be auto-lifted and automatically search the targets. With its adjustable beam length, the W-A-009 aligner is compatible with various car models, including electric cars. It could be used in any workplace such as a pit, on a scissor lift, four-post lift, among others. Its main feature is the no rolling compensation.
“In the case of camera damage, we would replace the damaged camera instead of repairing it, which reduces the downtime,” he added.
万达国际蒲种总部
设立新多功能服务中心
万达国际汽车仪器制造有限公司，领先的台湾车轮定位仪制造及经销商，近日推介其位于雪州Bandar Bukit Puchong总部的新多功能服务中心。
此全新的多功能服务中心，占据了该公司现有宽敞陈列室的一部分，配备Sice轮胎拆装机和平衡机，以及万达最新的W-A-009车轮定位仪。目前，该中心提供更换轮胎及润滑油服务。优惠的特选产品是威狮轮胎、加德士及Hi-Rev润滑油。该全新多功能服务中心主要锁定邻近地区的客户，只接受预约。
董事经理徐崇祐解释：“我们这家新多功能服务中心主要不是为赚钱，而是为了将我们一系列的产品介绍给驾驶人，以便消费者能够认识万达设备的功能。同时，也让我们一般只是与修车厂业主接触的技术团队有机会与消费者直接沟通，了解他们的需求。这可协助我们了解修车厂业主目前所面对的挑战。”
徐崇祐补充说，设立该多功能服务中心的第二个理由，乃是为了方便公司为其本地和海外客户定期主办培训。
“我们发现我们的一些海外客户缺乏基本的正确车轮定位知识，比如如何正确地为轮胎充气，检查汽车底盘及缺乏正确使用车轮定位仪的技能。近日市场上出现了有关我们的设备不够完善，毫无根据的抱怨，然而经过调查，我们发现真正原因是因为用户没能取得正确的车轮定位培训。在我们为他们提供正确的培训后，他们已经能够取得良好的车轮定位结果。因此，为我们的客户提供教育与培训非常重要。”
徐崇祐表示，该公司2019 年的重点放在提供更好的客户体验，以便客户会经常记得这份经验。因此，该公司目前正在“召兵买马”，扩展其销售、客户服务及技术团队。
该公司近日推出了一台全新的W-A-009车轮定位仪。它具有万达独创单元式设计，是双横梁六镜头万能款。所有的摄像机能够自动升降，自动搜索找靶。左右可伸缩性调整的立柱，使W-A-009适用于各种车型，包括电动车。它适合各种场地，地沟（pit）或配合剪式、四柱举升机等使用。它的特殊功能是免推车，可悬空补偿代替推车测量。
“万一摄像机损坏，与其修理，我们会为用户更换新的摄像机，缩短停工时间。”他补充。
